Privacy policy

Privacy Policy

Last Updated: OCTOBER 3, 2025

At Qumi Case, we aim to provide our customers with a safe, transparent, and personalized shopping experience. This Privacy Policy explains how your personal information is collected, processed, and protected when you visit, use, make a purchase, or contact us through our Services. By using our Services, you agree to the processing of your personal information in accordance with this policy.

Personal Information We Collect

Personal information is any data that directly or indirectly identifies you. We may collect data in the following categories:

Contact Information: Name, surname, email address, phone number, billing and shipping address.
Financial Information: Payment card details, transaction confirmation, and payment details.
Account Information: Username, password, security information, and preference settings.
Transaction Information: Cart history, purchases, returns, and exchanges.
Communication Records: Customer service correspondence.
Device Information: IP address, browser type, device model, and network information.
Usage Information: Site navigation behavior and cookie data.

Sources of Personal Information

Directly from you.
Automatically through Services (cookies, etc.).
From our service providers.
From our business partners and authorized third parties.

How We Use Your Personal Information

We process your personal data for the following purposes:

To provide Services: Order preparation, payment processing, shipping, and account management.
Personalization: Product recommendations and special content based on your interests.
Marketing: Email or SMS campaigns and targeted advertising.
Security: Fraud detection and preventing unauthorized access to accounts.
Customer Support: Responding to and resolving requests.
Legal Obligations: Official requests, audits, and compliance.

Sharing of Personal Information

In some cases, your information may be shared with third parties:

Service Providers: Shipping, payment, data analysis, storage, and customer service.
Marketing Partners: For targeted ads and campaign displays.
With Your Explicit Consent: Social media integrations and referral transactions.
Corporate Transfers: Mergers, acquisitions, or bankruptcy processes.
Legal Necessity: Official requests and court orders.

Relationship with Shopify

Our store runs on the Shopify infrastructure. Shopify processes certain personal data to operate and improve the store and may transfer it abroad when necessary.

Shopify Privacy Policy: https://privacy.shopify.com

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites; we recommend reviewing their own policies.

Data of Children

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect information from this age group. If you believe data has been collected by mistake, please contact us.

Security and Retention of Your Information

While we implement all reasonable technical and administrative measures, please note that no security system is completely flawless. Your data is stored only as long as necessary.

Your Rights

Depending on your region, you may have the following rights:

Right to access personal data.
Right to deletion.
Right to correction.
Right to data portability.
Right to opt-out of marketing communications.

To exercise these rights, you can contact us.

Complaints

You can submit complaints regarding data processing activities to us or apply to local data protection authorities.

International Data Transfers

Personal information may be transferred to countries outside of Turkey. For transfers outside the European Economic Area or the United Kingdom, necessary legal protection mechanisms are applied.